Delivery time frames
We ship orders within 1 – 2 business days. Parcels are sent by Australia Post or Startrack Express.
Standard Australia Post delivery timeframes are as following:
- South East QLD: 2 – 4 business days.
- NSW and ACT: 4 – 7 business days.
- SA and Victoria: 4- 8 business days.
- WA, Tasmania, NT and remote areas: 7 – 12 business days.
Please be aware that Australia Post and Startrack Express are experiencing delays in their network as they deal with COVID-19 restrictions and unprecedented volumes. Unfortunately, we cannot guarantee delivery timeframes. Where possible, we upgrade small parcels to Express Post (under 5 kg & within the Express Post network).
PO Boxes and Parcel Lockers
Bulky and oversized items cannot be sent to PO boxes or parcel lockers. Please contact us for a shipping quote for these items.
Free shipping restrictions
We offer free shipping for orders that are under 15 kg and over $79.
Please contact us immediately if your item has been damaged in the post and we will work with you to rectify the issue. Our aim is to offer you excellent customer service and we want you to be happy with your purchase.
For most breakages, we will offer you a refund or send you a replacement item.
We do not accept liability for loss or damage that arises after an item has been delivered.
Please keep your original packaging, as this may be needed for our insurance purposes.