Bulky and oversized items, such as fermentation crocks, cannot be sent to PO boxes or parcel lockers. Our courier companies can only deliver to physical addresses and some large items have high delivery costs with Australia Post.
Small to medium parcel sizes (with standard sized items) can be delivered to PO boxes or parcel lockers.
Bulky and oversized items can be sent to Gold Coast and Brisbane. Please contact us for further details.
We aim to fulfil your order within 1- 2 business days. Smaller packages are sent via Australia Post, while larger packages are sent via courier.
Please contact us immediately if your item has been damaged in the post and we will work with you to rectify the issue. Our aim is to offer you excellent customer service and we want you to be happy with your purchase.
For most breakages, we will offer you a refund or send you a replacement item.
We do not accept liability for loss or damage that arises after an item has been delivered.
Please keep your original packaging, as this may be needed for our insurance purposes.